Last updated: 17 October 2026
1. Who we are
DASHED is a delivery platform intended to connect customers, merchants and delivery riders, initially serving Hoima, Uganda. For privacy questions or requests about your information, contact us using the details at the end of this policy.
2. Information we may collect
Depending on how you use DASHED and the permissions you grant, the platform may process the following categories of information:
- Account and contact information: name, phone number, email address, account identifier and account role.
- Delivery information: delivery address, saved addresses, delivery instructions and location details you provide.
- Location information: current or approximate device location when you choose to use location-based features and grant the relevant device permission. You can manage location permission in your device settings; some location features may then be unavailable.
- Orders and transactions: items ordered, merchant, order history, delivery status, payment method and payment confirmation or reference information that you provide or that is recorded by the platform.
- Merchant and rider information: business/store details, products, delivery assignments, status updates and information needed to operate the service.
- Support communications: messages and information you provide when contacting DASHED for help.
- Technical and security information: limited diagnostic, device or activity information where it is generated by the app, backend or service providers for operation, troubleshooting and security.
The exact information processed can depend on which features are enabled in the version you use.
3. How we use information
We may use information to:
- create and manage accounts and authenticate users;
- display stores and products and process orders;
- coordinate merchants, riders, pickups and deliveries;
- show order status and communicate service-related updates;
- display locations and assist with navigation where enabled;
- record and reconcile payment status and delivery-related amounts;
- provide customer support, maintain platform security, prevent misuse and troubleshoot problems; and
- meet applicable legal obligations and resolve disputes.
4. When information is shared
DASHED may share only the information reasonably needed for the relevant purpose:
- With merchants: order details and the information needed to prepare an order.
- With riders: pickup and delivery details, relevant contact information and instructions needed to complete an assigned delivery.
- With customers: relevant merchant, order and delivery-status information.
- With service providers: providers that support the app's backend, authentication, hosting, maps, communications or other operational features, where those services are used.
- For legal and safety reasons: where disclosure is required by law or reasonably necessary to protect users, the platform or others.
We do not publish your private account details for general public viewing and do not sell personal information as a business model.
5. Backend, maps and payment services
DASHED uses Supabase for backend services such as account authentication and data storage. Location or map features may use Google Maps or related location services, depending on the feature and app configuration. These providers may process information under their own privacy terms when their services are used.
DASHED may provide mobile-money instructions and record payment status or references. Showing payment instructions or selecting a payment method does not itself confirm that a payment has been received. Do not send passwords, PINs or mobile-money security codes to DASHED support.
6. Security
We use technical and organisational measures intended to protect information, including access controls and role-based permissions. No internet-based service can guarantee absolute security. Keep your login credentials private and contact us if you believe your account has been accessed without permission.
7. How long information is kept
We retain information for as long as reasonably needed to provide the service, maintain account and order records, handle support, protect the platform, resolve disputes and meet applicable legal or accounting obligations. Retention periods may differ by information type. Where information is no longer needed, we will take appropriate steps to delete or de-identify it, subject to legitimate retention requirements.
8. Your choices and privacy requests
You can contact DASHED to ask about personal information associated with your account, request correction of inaccurate details, or raise a privacy concern. You can also manage device permissions, including location permission, through your device settings.
9. Account and data deletion
You can request deletion of your DASHED account and associated personal data without reinstalling or accessing the app. To start a request, email dasheddeliverycompany@gmail.com with the subject DASHED Account and Data Deletion Request. Include the phone number or email associated with your account and state that you want your account deleted. Do not include passwords, PINs or other security codes.
We may ask for reasonable information to verify that the request is from the account holder. We will review the request and delete the account and associated data that we are able to delete, subject to applicable legal, security, fraud-prevention, transaction-record or dispute-resolution requirements. If some information must be retained, it will be limited to the relevant purpose and retained as required or permitted by law.
Deleting an account may prevent you from accessing order history or other account features. The request can also be initiated by contacting our official WhatsApp support below. A request is not complete merely because an email or message has been sent; DASHED must verify and process it.
10. Children's privacy
DASHED is a general delivery service and is not designed specifically to collect personal information from children. If you believe a child has provided personal information inappropriately, contact us so we can review the situation.
11. Changes to this policy
We may update this policy when the service, data practices or legal requirements change. We will update the date at the top when changes are made. Please review this page periodically.
12. Contact DASHED
For privacy questions, account/data deletion requests or other support:
- Email: dasheddeliverycompany@gmail.com
- WhatsApp: +972 53-961-2544
This policy should be checked against the final app configuration and actual data practices before being submitted to Google Play.